Terms and Conditions
By using our services you agree to the following terms and conditions:
TroubleFreeHosting reserves the right to change this Policy at any time. TroubleFreeHosting provides web hosting to many clients, and we have a responsibility to protect each client and to provide the best services available. The following guidelines were designed to ensure these obligations are met.
Payment Policies, Fees, Refunds and Terms of Agreement:
Full payment is required before any hosting service is rendered, including renewals. All payment-due notices will be sent by electronic mail. No bills or invoices will be sent by postal mail or fax. Prepayment is due each anniversary (one month, three month, six month, one year, two years) following the date the account was established. Billing will continue until you cancel your hosting account. You may cancel at anytime. As a policy, we do not offer credits or refunds for hosting time already expended.
We do give refunds for full months unused, should you want to cancel prepaid service. If you decide to cancel after prepayment, you will not receive a refund for the current month in use (We do not give partial months refunds). If you have prepaid and received a multi-month discount, upon cancellation we will figure the refund retroactively withdrawing the discount back to the start date of the contract. This will result in paying full undiscounted price for the months used and refunding the balance. This only applies to cancellation by the client. If cancellation is done by TroubleFreeHosting due to restrictions violation, there will be no refund. TroubleFree Hosting will only allow for the discount if cancellation is not the fault of the client, as determined by TroubleFreeHosting. All monetary transactions are in $US dollars. Additional features can be added at any time. Monthly feature prices are not prorated.
Account Information:
Correct contact information is required a the time of signup and we reserve the right to have a third party phone verification service verify these details.
If this information is incorrect or cannot be verified, we may request additional information from you to verify your details.
If this contact information cannot be verified, the account will be deemed as fraudulent and be cancelled immediately. Due to the costs associated with this process including the phone verification service, any accounts deemed as fraudulent will not be entitled to a refund.
Account Cancellation:
You may cancel at anytime. Phone requests will not constitute acceptance of any cancellation. To cancel your account, please contact Customer Service at
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Notification of cancellation must be received at least five business days prior to your cycle date, with the cycle date being the day of the month you sign up, in order to avoid charges in full for the next cycle. It is the Client's Responsibility to secure email confirmation from TroubleFreeHosting that account has been cancelled. If the client has not yet received email confirmation of account cancellation, then the account remains active, and you will continue to be invoiced.
If Client has a balance due at the time of cancellation, this balance must be paid in full. Cancellation does not absolve Client of any outstanding financial obligations.
Acceptable Use Policy and Service Guidelines
Content:
All services provided by TroubleFreeHosting may be used for lawful purposes only. Transmission, storage, or presentation of any information, data or material in violation of any Australian Federal, State or City law is prohibited. This includes, but is not limited to: copyrighted material, material we judge to be threatening or obscene or material protected by trade secret and other statute, and invasion of privacy. The subscriber agrees to indemnify and hold harmless Trouble Free Hosting from any claims resulting from the use of the service which damages the subscriber or any other party.
All pornographic content and sex-related merchandising is prohibited on all TroubleFreeHosting servers. This includes sites that may infer sexual content or links to adult content elsewhere. TroubleFreeHosting.com will be the sole arbiter in determining violations of this provision.
Also prohibited are sites that promote any illegal activity or present content that may be damaging to TroubleFreeHosting servers or any other server on the Internet. Links to such materials are also prohibited. Examples of unacceptable content or links:
- Pirated software
- Hacker programs or archives
- Warez sites
- eggdrop or derivatives
TroubleFreeHosting will be the sole arbiter as to what constitutes a violation of this provision.
Commercial Advertising - Email:
Spamming, or the sending of unsolicited email, from a Trouble Free Hosting server or using an email address or domain that is maintained on an Trouble Free Hosting machine as reference is STRICTLY prohibited. Trouble Free Hosting will be the sole arbiter as to what constitutes a violation of this provision. Sites that are found to be spamming, or users that have been found to have uploaded any script to a Trouble Free Hosting server that is utilized for the purpose of sending out bulk email will be removed immediately, without prior notice.
Misuse of System Resources:
Any attempt to undermine or cause harm to a server, or customer, of Trouble Free Hosting is strictly prohibited. This includes, but is not limited to: using programs that consume excessive CPU time; allowing the use of mail services, mail forwarding capabilities, or autoresponders other than for the customer's own account; resale of disk space without an appropriate reseller agreement; use of servers for backup of files unrelated to the web site of the account; or resale or remote access to CGI scripts installed on our servers. No IRC related software is permitted on our servers. This includes servers, bots, bouncers, or any other software that is used for the purpose of creating, maintaining, or providing access to IRC servers or channels. Accounts that are found to have such software uploaded to their web space are subject to immediate suspension and/or termination without notice.
Cancellation:
Cancellation can be made via email to
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Although no notice is required, and there is no cancellation fee, all fees paid for service up to the notice of cancellation are non-refundable. If cancellation is made within the first 30 days of service all hosting fees will be refunded. This does not include fees for domain registration.
Suspension:
Activity which results in a suspension or deactivation of an account will result in a forfeiture of all fees paid. Complaints made regarding abuses of an account may be grounds for suspension.
Refusal of Service:
We reserve the right to refuse, cancel, or suspend service at our sole discretion.
All sub-networks, hosting sites and dedicated servers of TroubleFreeHosting must adhere to the above policies.
Failure to follow any term or condition will be grounds for immediate account deactivation.
Indemnification Policy:
You agree to use all TroubleFreeHosting.com services and facilities at your own risk. TroubleFreeHosting.com specifically disclaims all warranties of merchantability and fitness for a particular purpose. In no event shall TroubleFreeHosting.com be liable for any loss, or loss of data, or other commercial damage, including but not limited to special, incidental, consequential or other damages. Customer agrees that it shall defend, indemnify, save and hold TroubleFreeHosting.com Hosting harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney’s fees asserted against TroubleFreeHosting.com Hosting, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, it’s agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless Trouble Free Hosting against liabilities arising out of:
1. any injury to person or property caused by any products sold or otherwise distributed in connection with TroubleFreeHosting.com’s server;
2. any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party
3. copyright infringement
4. any defective products sold to customer from TroubleFreeHosting.com’s servers.
Trouble Free Hosting shall be the sole judge of what violates this Policy.
TroubleFreeHosting.com does not host sites of its competitors or web pages promoting sites of its competitors.
Any illegal activity, including adult content, links to adult content web sites, spamming or hacking will result in your site being shut down and all your files deleted without warning.
TroubleFreeHosting.com will be the sole arbiter as to what constitutes a violation of this provision.
Scripts Policy:
Each account comes with the ability to run scripts, either through cgi-bin or via PHP. You are free to use any CGI scripts you wish, however we reserve the right to disable any script that effects normal server operation or service to other TroubleFreeHosting.com customers.
Chat Policy:
Trouble Free Hosting allows only those chat rooms that do not run on our servers. You can however link your site to a chat provider. An example of a chat providers is: www.livesupport.biz and the chat script found in your control panel.
Subhosting Policy:
Subhosting (hosting more than one web site with a single TroubleFreeHosting.com user account) is not permitted on TroubleFreeHosting.com servers. We do, however, allow sub-domain accounts.
Traffic Policy:
TroubleFreeHosting.com allows for very generous traffic, and most sites never exceed 1000MB per month, unless they offer shareware, sound, video, image and multimedia archives, are mirror sites or any site whose primary purpose is file distribution. TroubleFreeHosting.com customers are discouraged from storing any files that cause excessive traffic on TroubleFreeHosting.com servers. Please contact the TroubleFreeHosting.com Technical Support team for more information. Again, 99% of the sites do not fall into this category and never reach our traffic limits.
We reserve the right to refuse service to anyone for any reason not prohibited by law. Also we reserve the right to terminate service to any customer for any reason not prohibited by law.
Any deliberate attempt to cause damage to TroubleFreeHosting.com or any other Internet servers will result in immediate account deactivation without prior notice. No refund is given in this case.
We will not host web sites containing adult material.
All account plans come with a predetermined amount of traffic allowance. We monitor all accounts and bill $10.00 for each gig of traffic exceeded. You will be charged for bandwidth that you use beyond our generous data transfer limits without prior notification. You can monitor your transfer at anytime in your Control Panel.
Backups:
Full backups are made weekly, and backups of new/changed data made nightly. No guarantees are made of any kind, either expressed or implied, as to the integrity of these backups. Backups are made for server restoration purposes only. It is the clients' responsibility to maintain local copies of their web content or any other information stored on the site. The "Backup Manager" is included in each hosting plan and client can use this tool to back up their files. If loss of data occurs due to an error of TroubleFreeHosting.com, we will attempt to recover the data at no charge to the client. If data loss occurs due to negligence of client in securing their account or by an action of the client, TroubleFreeHosting.com will attempt to recover the data from the most recent archive for a $200.00 fee.
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Terms & Conditions 
